Privacy

Privacy Policy for SRV REALTY LLC

Effective Date: 01/01/2013

Thank you for using our text number services. We value your privacy, and this policy outlines how we handle your data.

1. Information We Collect

Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages.

User-Provided Information: Any additional information you provide helps us improve our services and provides better support.

2. How We Use Your Information

We use your data to:

• Deliver text messages and updates related to our services.

• Improve our services and user experience.

• Respond to your inquiries and provide customer support.

• Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content.

3. Message Content

Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access and disclosure.

However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

NO INFORMATION IS SHARED OR SOLD

5. Opt-Out

You can opt out of our messages at any time by replying "STOP" to a message. Reply “HELP” for more information.

6. Contact Us

For questions or concerns about your data, please contact us at admin@srvrealty.com

7. CTIA Compliance

Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.

8. Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

Sharing Information

We do not sell or share information.

Your Campaign

We will also submit the CAMPAIGN on your behalf. This defines the use case for you to text your tenants and other clients through the Rent Manager application. We will apply for a CAMPAIGN that approves you to text tenants through Rent Manager in the following situations:

• Responding to Tenant Texts

If a tenant texts you with questions, you can respond with answers.

To text your customers in this manner, you DO NOT have to gain consent from the customer first. It is assumed this individual has given you consent to respond through Rent Manager by nature of them texting you directly. However, ongoing texting not directly related to the context of the original contact is prohibited.

• Sending Text Alerts for Account-related Information

You may send texts that alert your tenants to important information, like updates on their submitted service issues, reminders to renew their leases, school cancellations for residential tenants, etc. These are informational texts that support the tenant’s experience with your business.

To text customers in this manner, you MUST first gain consent from the customer. Without consent, you run the risk of having the customer file a formal complaint, which may result in additional auditing from the telecom review board.